Frequently Asked Questions
Everything you need to know about your Knotfest order.
How long will it take to receive my order?
Standard domestic shipping typically takes 3-7 business days, while international orders may take 10-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unused and unwashed items. Please ensure all original tags are attached to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my package once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Do you ship internationally?
We ship to most countries worldwide. Please note that international customers are responsible for any applicable customs duties or import taxes upon delivery.
How can I change or cancel my order?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placement if you need to make modifications or cancel.